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Samvise.Help

Troubleshooting

Solutions to common issues and problems

This guide covers common issues and how to resolve them.

Calendar Issues

Calendar not syncing

  • Check that you've granted calendar permissions in Google Account settings
  • Try disconnecting and reconnecting your calendar from Settings
  • Verify your internet connection is stable
  • Manual sync can be triggered from the Calendar page

Duplicate events appearing

  • Check your selected calendars in Settings — if two selected calendars contain copies of the same events, both copies count as busy time
  • Refresh the page to clear cached events

"App Schedule" calendar not showing in Google Calendar

  • The calendar is created automatically when you schedule your first task
  • Check that it's not hidden in Google Calendar settings
  • Try creating a test task to trigger calendar creation

Scheduling Issues

Tasks not being scheduled automatically

  • Check the task's auto-scheduling toggle isn't turned off
  • Ensure the task's time window has open hours before its due date
  • Check that the task's time window isn't paused
  • If a task is marked "do not split," a single continuous slot must be long enough to hold it
  • Samvise shows a reason when a task can't be placed — start there

Tasks scheduled at wrong times

  • Review your time window settings
  • Check your time zone is set correctly in Settings
  • Provide more specific due dates and priorities
  • You can always manually adjust scheduled times

Scheduling conflicts with existing events

  • Samvise should automatically avoid conflicts
  • If conflicts occur, check that calendar sync is working
  • Try refreshing your calendar data
  • Manually reschedule the conflicting task

Authentication Issues

Can't sign in with Google

  • Make sure you're using a supported browser
  • Clear browser cache and cookies
  • Disable browser extensions that might block OAuth
  • Try using an incognito/private window

Session keeps expiring

  • This is normal after extended periods of inactivity
  • Check your browser isn't blocking cookies
  • Sign in again to refresh your session

"Access denied" error

  • You may have declined required permissions
  • Sign out and sign in again, granting all permissions
  • Check Google Account settings for connected apps

Performance Issues

App is slow or unresponsive

  • Clear your browser cache
  • Check your internet connection speed
  • Try using a different browser
  • Disable unnecessary browser extensions
  • Close other tabs to free up memory

Page won't load

  • Check if samvise.io is accessible (service status)
  • Try refreshing the page
  • Clear browser cache and cookies
  • Try a different browser or device

Chat Assistant Issues

Chat assistant responses are slow

  • This can happen during high traffic periods
  • Check your internet connection
  • Wait a moment and try again

Chat says the session is full

  • Long chat sessions are capped — start a new chat to continue
  • Your previous conversation stays available in the chat history list

Can't find a previous conversation

  • Opening chat starts a fresh conversation by default
  • Use the chat history list to reopen any earlier session
  • Check that chat history is enabled in Settings > Chat (conversations aren't saved while it's off)

Chat assistant giving incorrect suggestions

  • Suggestions are based on available data
  • Provide more context in your prompts
  • Double-check calendar sync is working
  • You can always override suggestions

Data & Privacy

How to export my data

  1. Go to Settings
  2. Click "Export Data"
  3. Choose format — JSON (everything) or CSV (per table)
  4. Download the exported file

How to delete my account

  1. Go to Settings
  2. Request account deletion
  3. Confirm the request (it expires after 24 hours if unconfirmed, and you can cancel before confirming)
  4. All data will be permanently deleted

Revoking calendar access

  • Go to Google Account > Security > Third-party apps
  • Find Samvise and click "Remove access"
  • Note: This will disable scheduling features

Browser Compatibility

Supported Browsers

  • Chrome 90+
  • Firefox 90+
  • Safari 14+
  • Edge 90+

Known Issues

  • Safari private browsing may have limited functionality
  • Some features require JavaScript enabled
  • Cookies must be enabled for authentication

Still Having Issues?

If these solutions don't resolve your problem:

  1. Check the FAQ - Many common questions are answered there
  2. Use in-app feedback - The feedback button in the app files your report with context attached
  3. Contact Support - Email contact@samvise.io with:
    • Description of the issue
    • Steps to reproduce
    • Browser and OS version
    • Screenshots if applicable

We typically respond to support requests within 24 hours.