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SamviseHelp

Troubleshooting

Solutions to common issues and problems

This guide covers common issues and how to resolve them.

Calendar Issues

Calendar not syncing

  • Check that you've granted calendar permissions in Google Account settings
  • Try disconnecting and reconnecting your calendar from Settings
  • Verify your internet connection is stable
  • Manual sync can be triggered from the Calendar page

Duplicate events appearing

  • Check your selected calendars in Settings: if two selected calendars contain copies of the same events, both copies count as busy time
  • Refresh the page to clear cached events

"Samvise" calendar not showing in Google Calendar

  • The calendar is created automatically when you schedule your first task
  • Check that it's not hidden in Google Calendar settings
  • Try creating a test task to trigger calendar creation

Scheduling Issues

Tasks not being scheduled automatically

  • Check the task's auto-scheduling toggle isn't turned off
  • Ensure the task's time window has open hours before its due date
  • Check that the task's time window isn't paused
  • If a task is marked "do not split," a single continuous slot must be long enough to hold it
  • Samvise shows a reason when a task can't be placed; start there

Tasks scheduled at wrong times

  • Review your time window settings
  • Check your time zone is set correctly in Settings
  • Provide more specific due dates and priorities
  • You can always manually adjust scheduled times

Scheduling conflicts with existing events

  • Samvise should automatically avoid conflicts
  • If conflicts occur, check that calendar sync is working
  • Try refreshing your calendar data
  • Manually reschedule the conflicting task

Authentication Issues

Can't sign in with Apple (iOS app)

  • Sign in with Apple needs iOS and an Apple account signed in on the device
  • Check that Apple's system status page reports no outage
  • If you hid your email behind a private relay, make sure forwarding is still on in your Apple account settings

Session keeps expiring

  • This is normal after extended periods of inactivity
  • Check your browser isn't blocking cookies
  • Sign in again to refresh your session

"Access denied" error

  • You may have declined required permissions
  • Sign out and sign in again, granting all permissions
  • Check Google Account settings for connected apps

Performance Issues

App is slow or unresponsive

  • Clear your browser cache
  • Check your internet connection speed
  • Try using a different browser
  • Disable unnecessary browser extensions
  • Close other tabs to free up memory

Page won't load

  • Check if samvise.io is accessible (service status)
  • Try refreshing the page
  • Clear browser cache and cookies
  • Try a different browser or device

Chat Assistant Issues

Chat assistant responses are slow

  • This can happen during high traffic periods
  • Check your internet connection
  • Wait a moment and try again

Chat says the session is full

  • Long chat sessions are capped; start a new chat to continue
  • Your previous conversation stays available in the chat history list

Can't find a previous conversation

  • Opening chat starts a fresh conversation by default
  • Use the chat history list to reopen any earlier session
  • Check that chat history is enabled in Settings > Chat (conversations aren't saved while it's off)

Chat assistant giving incorrect suggestions

  • Suggestions are based on available data
  • Provide more context in your prompts
  • Double-check calendar sync is working
  • You can always override suggestions

Data & Privacy

How to export my data

  1. Go to Settings
  2. Click "Export Data"
  3. Choose format: JSON (everything) or CSV (per table)
  4. Download the exported file

How to delete my account

  1. Go to Settings > Account
  2. Choose Schedule Deletion (24h) or Delete Now
  3. Confirm your identity with your password or an email code
  4. A scheduled deletion starts after 24 hours and can be cancelled in Settings until then; Delete Now starts right away. Once deletion starts, all data is permanently deleted

Revoking calendar access

  • Go to Google Account > Security > Third-party apps
  • Find Samvise and click "Remove access"
  • Note: This will disable scheduling features

Browser Compatibility

Supported Browsers

  • Chrome 90+
  • Firefox 90+
  • Safari 14+
  • Edge 90+

Known Issues

  • Safari private browsing may have limited functionality
  • Some features require JavaScript enabled
  • Cookies must be enabled for authentication

Still Having Issues?

If these solutions don't resolve your problem:

  1. Check the FAQ: Many common questions are answered there
  2. Use in-app feedback: The feedback button in the app files your report with context attached
  3. Contact Support: Email amolvikramsingh@gmail.com with:
    • Description of the issue
    • Steps to reproduce
    • Browser and OS version
    • Screenshots if applicable

We typically respond to support requests within 24 hours.